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faq

THE MOST COMMON QUESTIONS

Frequently asked questions

How should I take care of my items?


To maximize wear, avoid all exposure to water, perfumes, or lotion. We recommend removing your jewelry when you shower, workout, swim, or when getting ready for the day.




What if I received a damaged item?


Sometimes this happens. Rarely will that occur, but if it does we are happy to provide you with a new item. Please send us an email detailing the issue(s) as well as pictures of the damage within 2 days of receiving them and we will replace them as soon as possible.




How long will it take to receive my order?


Please allow 2 business days to process your order before being shipped out. Please understand that once the postal service has possession of the packages, shipping speed is out of our control.




Do you accept returns?


We can not accept returns on any of the earrings due to sanitation but will work with you if you recieve any damaged items. We do accept returns on clothing items.




Will my jewelry tarnish?


Jewelry can tarnish, but there are many ways to clean and take care of your earrings!. There are many reasons jewelry tarnishes or becomes dull or dirty due to (perfumes, lotions, or creams). The most common problem is over time the metal is exposed to elements in the air which can cause a chemical reaction leaving them tarnished or discolored. below are some helpful tips that are inexpensive and easy to do at home. whether they’re earrings, necklaces, or a bracelet. These solutions will bring your pieces back to their normal look.




Why Milonivy?


Milonivy is just 2 names we put together that seemed to work perfectly!




How do I return my items?


Please visit our return and exchange page for more information.




What is the cost of shipping?


Standard shipping is $4 and heavy goods shipping is $7. If you spend over $75 you will receive FREE SHIPPING!




How do I care for my tee?


Please wasg all apparel inside out on cold and air dry. All apparel is preshrunk and runs true to size.




Are the stickers waterproof?


All stickers are 100% water, sun, and scratch proof. (When washing any water bottles be gentle)





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